Get ready for the stylish and affordable looks of Ruby’s Collection .Our brand has something that everyone can enjoy. Plus, here are the important rules you should know before ordering:
Overview
- No-Questions-asked Returns Policy ; only 50% refundable amount
- Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange.
- Rs 1000 advance payment required; remainder on delivery
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted:
- Delivery charges not included in price
- Some pictures are representative only
- Additional charges for custom designs
- Prices already discounted, no bargaining allowed
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at +923139125500.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an text at +923139125500
Shipping returns
To return your product, you should mail your product to: Contact US
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.